Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at and we will respond as soon as possible. Emails will be answered 9 am - 8 pm Monday- Friday.

Help yourself!

Tristar Products has opened a website just for you – our customer.

You can quickly check order status, billing information, learn how to use your product, find tasty recipes and even see special offers. Click and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for a recipe, watch how-to videos and product and cooking hints and tips.

For your convenience, you can check order status from this page as well. Simply click 24/7, to view current order information, including shipment information.

Customer Service Hours:

Monday – Friday:

9:00 am ~ 8:00 pm EST

Saturday and Sunday:

9:00 am ~ 5:00 pm EST

Contact Us: English and Spanish

Phone Number: 973-287-5150

To check the status of your order 24 hours per day, seven days per week, simply click on

90 Day Money Back Guarantee

90 Day Money Back Guarantee Details:
Your order is covered by our 90-Day Money Back Guarantee which starts upon the receipt of your order. If for any reason you would like to replace or return your product within 90 days of purchase, email or call customer service to receive a return merchandise authorization number (RMA). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or receive a refund of your purchase price, less processing and handling. You are responsible for the cost of returning the product.

To request your return merchandise authorization number by email, email us at Provide your name, address, phone #, order number and email address and reason for return. The subject line should read "RMA Request" Or call customer service at 1-973-287-5150 and request an RMA.

Return Address:
PowerXL Self-Cleaning Juicer
500 Returns Road
Wallingford, CT 06495